October 14, 2009

Angie's List Fixes Something I Disliked About Their Site

I previously reviewed Angie's List. I like the service overall and I do find it a good value... but there were a couple things I wasn't impressed with. I didn't like their advanced search functions and I did not like how they displayed the grades.

Well at some point it seems they improved one of those 2 things. They added a new 'histogram' link for the grades that displays the break down of how many A, B, C, D or F grades each company got.

Here is an example of how the histogram looks for one contractor:



As you can see the overall grade is an 'A' which is the best, but out of 11 reviews they got a 'C' grade and a 'D' grade along with a bunch of A's. I think this is pretty useful information. A contractor with 11 x A grades has done better than a contractor with 9 x A's, one C and one D. With the histogram you can easily see that breakdown. Without the histogram you had to drill down into each contractor and skim through all the reviews to see what the breakdown of grades looked like.

This is a welcome improvement. Now all they have to do is improve their search engine.

2 comments:

  1. Jim – thanks for the look back and for the suggestion. As you can see, we ran with your idea. Stay tuned: search improvements are on the horizon.

    Cheryl from Angie's List

    ReplyDelete
  2. Well this is a good idea, but as a contractor I don't like it when people that you talk to and never gave a bid to can rate you with a D, and your points get marked down. I think this should be on what kind of work you perform and not if the people like you or not.

    ReplyDelete

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